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Working for
AAA Credit Screening Services

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Employment with AAA Credit Screening Services

Customer Service Specialist, Houston, TX 77058



Successful candidates will have experience in providing excellent customer service in person, over the phone, and via written transmission. Effective at problem solving and efficiently processing client requests with a pleasant demeanor. Ability to work in a fast-paced environment is a plus. The best Customer Service Specialists are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Analyze data from multiple sources
  • Process payments
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers


Skills Needed

  • Computer proficiency
  • Microsoft Office Suite
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Problem-solving skills
  • High school diploma

We are open Monday-Friday from 8:00 AMm-5:00 PM, so the hours will be within those times. We are located in the Clear Lake area of Houston, TX, and would prefer employees that live in the area.

Please click on the link below and e-mail your Resumé and Salary Requirements to us.

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